Customer Information

Please fill out our closing form at least 3 days prior to your closing.

Closing Form

For multiple closings, please email a list of addresses in excel or word to wscustsvc@manchesterct.gov, along with your contact information and the date of the closing.

Closing-Policy.pdf(PDF, 124KB)

For any real estate closing water and sewer related questions please call our billing department at 860-647-3135.

Emergency Replacement Program: Manchester's Emergency Replacement Program provides financial assistance for replacement of systems or housing features that, if not addressed, would threaten the health and/or safety of the property's occupants. This includes plumbing repairs for water and sewer. This program is available town-wide to income-eligible properties that meet the rest of the eligibility criteria.  

For more information and on how to apply please: Click here

Saving water means saving money on your bill. Here are some tips to reduce your water consumption, lower your bill and help sustain water supplies.

Indoor Tips:

Remember to regularly check for leaks around your home or rental property. According to EPA's WaterSense, household leaks account for nearly 1 TRILLION gallons of wasted water nationwide and 10% of homes have leaks that waste 90 gallons or more per day.

Do not let it drip! Take action now by performing a water audit in your home, or by contacting a plumber to check for leaks. 

1. Check all faucets including outdoor hose spigots for leaks, even a small drip can add up over time if not repaired.
2. Check toilets for silent leaks. A leaky toilet can waste 200 gallons per day. To detect leaks in the toilet, add 10 drops of food coloring to the tank water. Wait 15 minutes, if the colored water appears in the bowl, the toilet is leaking and will require a repair. 
3. Visit the Alliance for Water Efficiency for videos and links to help detect and repair leaking fixtures.

Replace older fixtures with new water-saving devices.

1. Older toilets use 5 gallons per flush or more.  New high efficiency toilets use 1.6 gallons or even less.
2. Replace shower heads, faucets, toilets, washing machines and dishwashers with items labeled "WaterSense."  Visit the WaterSense website for eligible products and rebates.

Outdoor tips: In the United States, 9 billion gallons of water are used daily for residential outdoor water use, mainly for landscape irrigation. It's estimated that about 50% of this water is wasted, in part due to overwatering.

Luckily, there are several easy ways to save water on the outside of your home.

• Consider planting drought tolerant grasses, or a water saving alternative landscape, such as Xeriscape, which uses little or no water.  Visit EPA's guide to Water Saving Landscapes for more information on drought tolerant plants and grasses that will save water, time and money.

• Make sure your irrigation systems are properly maintained, and checked for leaks.  Installing a water saving irrigation system can reduce annual outdoor water use by nearly 8,800 gallons, equivalent to the amount of water used to take 500 showers!

• Click on WaterSense for all the information on water-saving plants, grasses, and irrigation systems.

Consider these easy changes to your watering habits for saving water outside your home: 

• Water early in the morning or when the sun goes down. 30% of water is lost due to evaporation when watering mid-day.
• Don't water when ground is wet.
• Water infrequently but deeply to promote root growth.
• Use a soaker hose on gardens and flower beds.
• Catch precipitation in a rain barrel and use it to water plants and gardens.
• Mulch around trees and shrubs to reduce evaporation.
• In-ground sprinklers should be equipped with moisture sensors.
• Timers should be used on above-ground sprinklers and soaker hoses.
• Sweep driveways, sidewalks and steps rather than hosing off.
• Wash the car with water from a bucket, or use a commercial car wash that recycles water.
• When using a hose, control the flow with an automatic shut-off nozzle.
• If you have a swimming pool, consider a new water-saving pool filter.
• Use a pool cover to reduce evaporation when pool is not being used.

Additional Resources

EPA's Water Efficiency in the Home

Water Conservation

Local article on planting gardens to save water

PREVENTION IS KEY - Preventing frozen pipes is much easier than replacing pipes and meters that freeze and burst. Damage to your home and possessions resulting from burst pipes and meters can be very costly.  Here are some tips to keep you safe from damage in the cold winter months.

Keep the heat on 

• When you’re away, never completely shut off the heat unless you drain all the pipes and toilets first
• If you do this, be sure to turn off your water heater first, and drain your heating system’s pipes and radiators, too

Wrap pipes with insulation

• The pipes most likely to freeze are those nearest an uninsulated wall, door, window, garage, attic, basement, or along an uninsulated floor
• Add insulation to exterior walls wherever possible and wrap pipes with insulation

Insurance coverage for repairs to water and sewer service lines, and interior plumbing

• Most homeowner's insurance policies offer coverage for service lines and interior plumbing
• Check your policy to make sure you are covered, or add coverage to protect your home from a leak or break

What to do if you suspect your pipes are frozen  

• Call a licensed plumber for assistance
• A licensed plumber has specialized equipment to quickly and safely thaw your pipes

Water pipes and meters can freeze within hours of the onset of sub-freezing weather. Property owners are responsible for protecting their water pipes and water meters (interior or exterior) from cold air and wind.

• Charges are applied to the next billing cycle for after hours, or holiday appointments for water on or off services
• Frozen or damaged meters will be charged the replacement cost of the meter at the owner's expense