Human Services Administration

Human Services Administration provides oversight of the Human Service's Department budget, over-all program planning and development, as well as coordination of various health and human services programs and providers in the Town of Manchester.  Human Services Administration provides funding to several different Community Agencies, addressing a wide variety of needs within the town. Human Services Administration represents the Town on various community, regional and statewide human services planning and advisory groups with the goal of ensuring the residents have access to the services and supports they need locally and regionally.


Community Agencies

Community Agencies Serving Manchester Residents

As part of our commitment to serving Manchester residents, the Town provides funding for several local health and human service agencies. We have chosen to support these organizations and their programs because of the valuable services they provide to our community. These services include:

  • Child care and early childhood education
  • Mental health services
  • Housing assistance
  • Services for people with disabilities
  • Food/clothing/shelter assistance
  • Alcohol/substance abuse counseling & treatment
  • Elder care, homebound services & hospice care

Click here for a list of these agencies 


Veterans Supports and Services

There will be a Veteran's Counselor available at the Weiss Center Conference Room
By appointment only!

To make an appointment please call
860-647-3270 / Option #7


For program and support services information click here


Senior Volunteer Tax Credit Program

Senior Volunteer Tax Credit Program

The Senior Volunteer Tax Credit Program allows seniors the opportunity to volunteer their experience and services to participating agencies that consist of various non-profit Manchester agencies and Town departments, such as; Manchester Area Conference of Churches (MACC) and the Manchester Historical Society. The program runs from November to May.

By participating, qualified seniors are able to receive up to $500 tax credit off of their property tax. The program allows up to 30 volunteers. Some of the qualifications are as follows:

Do you have an annual income of not more than $43,800 unmarried or $53,400 as a married couple for the previous calendar year that you are applying for? Amounts are subject to change each year and are released in Nov/Dec timeframe. 

Will you be 65 years of age or older by December 31st proceeding the filing period?

Do you own real property (home) in Manchester?

Do you occupy the property as your principal residence?

Are you able to work a minimum of 50 hours of volunteer service in Manchester between the time we qualify you for this program and May 15th, 2024?

If you answered yes to these questions, you may qualify for the Senior Volunteer Tax Credit Program OR if you were approved for the Town of Manchester’s Senior Property Tax Relief Program, through the Assessor's Office, you automatically qualify for the Senior Volunteer Tax Credit Program and you will need to provide documentation from the Manchester Office of Assessment and Collection.

You must apply every year even if you qualified last year

If you have additional questions, or would like to make an appointment please contact:

The Town of Manchester
Human Services Department
(860) 647-3092 



Neighborhood Assistance Act Program

This is an annual program designed to generate funding for municipal and tax exempt organizations by providing a corporation business tax credit for businesses who make cash contributions to one or more of these entities.

Click the following link to access information on the current NAA program:

Neighborhood Assistance Act



Government Academy

Manchester Government Academy is a program that was developed to provide the public with a hands-on opportunity to learn about the inner workings of local government. 

Click the following link for more information on Government Academy:

Government Academy


Volunteer Income Tax Assistance (VITA)

Free Manchester Tax Preparation Sites are CLOSED for the season!

If you need tax assistance please click here(PDF, 75KB)  for more information

Thank you


IRS-certified volunteers will prepare simple tax returns ONLY, for low to mid-income families, and individuals making no more than TBD in January 2025.

Saturday Appointments for VITA at the

Manchester Senior Center will be updated as well in Jan 2025

Thank you!


AARP/TCE Site:   
Manchester Senior Center 549 E Middle Turnpike
By appointment ONLY - no walk-ins

Starting TBD in January 2025
Monday - Thursday (1-3:00pm)  
AARP volunteers are certified by the IRS
AARP does not have a qualifying income limit
You do not have to be a member of Senior Center to attend

Virtual appointments are still available through the Greater Hartford Area sites

Greater Hartford and Windham Region residents, click HERE.
Greater New Britain Region residents, click HERE.
File on your own online: Prepare and file your taxes at


HRA of New Britain 

For continued customer service/support you can contact HRA

 via email @ or call them directly @ 860-225-1084, x315


Tax Advocate's can help you with specific tax issues that you were unable to resolve through our normal communication channels . Protect your taxpayer rights and ensure your tax issues are handled promptly and fairly by calling 877-777-4778.




Back To School Program


The Human Services Administration will be accepting VISA gift cards ($25 increments)

and/or monetary donations ONLY for the 2024/2025 school year.

We will be distributing a Gift Card to eligible families for the purchase of school supplies for children grades K-12 only!


Senior, Adult and Family Services will be conducting screenings for the gift cards, you can reach them @ 860-647-3096 or click here to fill out an online application.

To qualify, families must reside in Manchester, receive State assistance

and meet the program’s income guidelines.

If you, or any one you know, including an organization, would like to donate, it would greatly help Manchester families 

We will be accepting donations

July 8 thru August 16, 2024


You can contact Kim @ 860-647-3096, email to or

Lisa @ 860-647-3092, email

Your donation can make a world of difference to a child in need and would be greatly appreciated!!