Human Services Administration

Human Services Administration provides oversight of the Human Service's Department budget, over-all program planning and development, as well as coordination of various health and human services programs and providers in the Town of Manchester.  Human Services Administration provides funding to several different Community Agencies, addressing a wide variety of needs within the town. Human Services Administration represents the Town on various community, regional and statewide human services planning and advisory groups with the goal of ensuring the residents have access to the services and supports they need locally and regionally.


Community Agencies

Community Agencies Serving Manchester Residents

As part of our commitment to serving Manchester residents, the Town provides funding for several local health and human service agencies. We have chosen to support these organizations and their programs because of the valuable services they provide to our community. These services include:

  • Child care and early childhood education
  • Mental health services
  • Housing assistance
  • Services for people with disabilities
  • Food/clothing/shelter assistance
  • Alcohol/substance abuse counseling & treatment
  • Elder care, homebound services & hospice care

Click here for a list of these agencies 


Veterans Supports and Services

There will be a Veteran's Counselor available at the Weiss Center Conference Room
By appointment only!

To make an appointment please call
860-647-3270 / Option #7


For program and support services information click here


Senior Volunteer Tax Credit Program

Senior Volunteer Tax Credit Program

The Senior Volunteer Tax Credit Program allows seniors the opportunity to volunteer their experience and services to participating agencies that consist of various non-profit Manchester agencies and Town departments, such as; Manchester Area Conference of Churches (MACC) and the Manchester Historical Society. The program runs from November to May.

By participating, qualified seniors are able to receive up to $500 tax credit off of their property tax. The program allows up to 30 volunteers. Some of the qualifications are as follows:

Do you have an annual income of not more than $38,100 unmarried or $46,400 as a married couple for the 2020 calendar year?

Will you be 65 years of age or older by December 31st proceeding the filing period?

Do you own real property (home) in Manchester?

Do you occupy the property as your principal residence?

Are you able to work a minimum of 50 hours of volunteer service in Manchester between the time we qualify you for this program and May 13th, 2022?

If you answered yes to these questions, you may qualify for the Senior Volunteer Tax Credit Program OR if you were approved for the Town of Manchester’s Senior Property Tax Relief Program, through the Assessor's Office, you automatically qualify for the Senior Volunteer Tax Credit Program and you will need to provide documentation from the Manchester Office of Assessment and Collection.

You must apply every year even if you qualified last year

If you have additional questions, or would like to make an appointment please contact:

The Town of Manchester
Human Services Department
(860) 647-3092 



Neighborhood Assistance Act Program

This is an annual program designed to generate funding for municipal and tax exempt organizations by providing a corporation business tax credit for businesses who make cash contributions to one or more of these entities.

Click the following link to access information on the current NAA program:

Neighborhood Assistance Act



Government Academy

Manchester Government Academy is a program that was developed to provide the public with a hands-on opportunity to learn about the inner workings of local government. 

Click the following link for more information on Government Academy:

Government Academy


Volunteer Income Tax Assistance (VITA)

Saturday Appointments for VITA:

Manchester Senior Center

549 E Middle Turnpike

By appointment only 860-647-3092

February 5th— April 9th

You do not have to be a member of Senior Center to attend


AARP/TCE Site:   
Manchester Senior Center 549 E Middle Turnpike
By appointment ONLY - no walk-ins
February 7th—April 14th (1-3:30pm) 
Monday - Thursday  
AARP volunteers are certified by the IRS
AARP does not have a qualifying income limit
You do not have to be a member of Senior Center to attend

Get help from an IRS-certified VITA volunteer:
If your household income is up to $58,000, dial 2-1-1, press 3 then 6
Greater Hartford and Windham Region residents, click HERE.
Greater New Britain Region residents, click HERE.
File on your own online: Prepare and file your taxes at



Back To School Program

The Human Services Administration will be accepting VISA gift cards ($25 increments)

and/or monetary donations ONLY for the 2022/2023 school year.

We will be distributing a Gift Card to eligible families for the purchase of school supplies for children grades K-12 only!


Senior, Adult and Family Services will be conducting screenings for the gift cards, you can reach them @ 860-647-3096.

Use the following link to apply online


To qualify, families must reside in Manchester, receive State assistance

and meet the program’s income guidelines.


If you, or any one you know, including an organization, would like to donate, it would greatly help Manchester families 

We will be accepting donations

July 5th thru August 12th


You can contact Lisa @ 860-647-3092, email

or Kim @ 860-647-3096, email to


Your donation can make a world of difference to a child in need and would be greatly appreciated!!