In the coming weeks, a two-person Arcadis inspection team will conduct in-home service line inspections at select Manchester residences. Team members will carry identification badges and wear Arcadis-branded safety vests. If your property is selected for inspection, you will receive a door hanger notice in advance. Please call 860-647-6050 with any questions or concerns.
Due to staffing shortages in the Building Inspection Division, permit processing and inspection scheduling may be delayed. To monitor your permit status, visit the Online Permit Portal or call 860-647-3052. We appreciate your patience and apologize for any inconvenience.
Published on November 06, 2024
The Manchester Water and Sewer Department (MWSD) is updating its water service line inventory and will notify customers of service lines containing lead, galvanized iron, or unknown materials. This is in accordance with the EPA’s updated Lead and Copper Rule Improvements (LCRI), effective October 8, 2024, and aligns with the Town’s commitment to public health.
MWSD will notify affected customers by letter, requesting their cooperation in completing an online survey to assist with verifying service line details. The current inventory includes approximately 16,100 service lines. Of these, the Department identified over 4,900 as non-lead, 460 as galvanized iron which will require replacement, and less than 10 have been identified as lead. This leaves nearly 11,000 services with unknown materials to be identified.
Important Information for all Residents:
The goal is to replace all lead and galvanized service connections within ten years. The Town will pursue funding from the $3 billion allocated by the Bipartisan Infrastructure Law to help cover replacement costs and will provide updates on these future funding opportunities.
Contact:
For more information, email lead@manchesterct.gov or call 860-647-6050 and choose option 5.
The Mission of the Manchester Water and Sewer Department is to provide the highest possible water quality and customer service at the lowest possible cost while continuing our commitment to improving the infrastructure and our community's environment. We are committed to assisting our customers every step of the way to get the lead out and eliminate all potential exposure to lead pipe materials.