Notice from the Water and Sewer Department

Published on December 08, 2025

Attention Homeowners in Older Homes

If you received a notice from us asking you to identify your service line material, it's time to take action!

Click Here to Find Out Your Service Line Material

• Look up your address to find out your service line material
• If your home was built after 1990, or if your service line material is already noted in our database, no action is needed.
• If your service line material is unknown, help us out by uploading your photo to our survey
  • Locate where your service line enters your house, generally in the basement at the front of the house, either form the floor or from a wall
  • Scratch it gently with a key or coin and take a picture of the pipe before any fittings leading to the meter
  • Trouble with the website? Email your photo: lead@manchesterct.gov
• Need Help? Call us at (860) 647-6050 and press 5 to talk to our friendly helpline that can talk you through identifying and reporting your service line material.

So far, over 90% of the pipes we've identified are non-lead. Thank you to everyone who has already responded. We appreciate your patience as we update our records.

Click Here to Follow Our Progress