Assessment & Collection- General Information

Tax payments and assessment filings may be made inside Town Hall, weekdays (excepting holidays). The Office of Assessment & Collection is open to the public from 8:30 AM - 5:00 PM. Taxpayers will be allowed to entire from the back double doors in limited numbers. Due to the COVID-19 pandemic, Town Hall access procedures are subject to change with no advance notice. Taxes may also be paid online at the Town’s website. You may also place payments or documents in the drop box near the handicapped entrance to Town Hall. Please write your name and phone number on your envelope and seal your envelope. Do not put cash in the drop box. We apologize for any inconvenience.

We have more information about online tax payments here The easiest way to pay your motor vehicle taxes is online, click here for more information Most questions can be answered by reading the information found on our website www.manchesterct.gov. Most transactions can be completed online, in the mail, or over the phone. We apologize for any inconvenience. If you have any questions or need any further assistance, please contact the Town of Manchester Office of Assessment and Collection by calling 860-647-3018 or 860-647-3016, or emailing collector@manchesterct.gov

All Manchester taxpayers are urged to mark their calendars for prior to August 1st, and prior to February 1st (if applicable) with annual tax payment due date reminders. If you do not receive your tax bill in the mail, please contact the Town of Manchester Office of Assessment. Not receiving the tax bill does not invalidate the tax bill or the interest.

Assessment and Collection Office

41 Center Street

PO Box 191

Manchester, CT 06045-0191

Office hours: 8:30 am- 5:00 pm Monday through Friday, excluding holidays

Assessment: (860) 647-3016

Tax Collection: (860) 647-3018

Fax: (860) 647-3099

John Rainaldi, CCMA II, CCMC, Director of Assessment & Collection: jrainaldi@manchesterct.gov

Kelly Fleitas, CCMC, Asst. Collector of Revenue: kfleitas@manchesterct.gov

MANCHESTER'S MILL RATE HISTORY CHART (1965 TO 2021 GRAND LISTS)(PDF, 100KB)

Manchester has three mill rates; please be certain you use the correct mill rate if you are researching any property in Manchester. Tax bills in "District T" pay the Town’s General Fund mill rate, plus the Town Fire Fund mill rate. Tax bills in “District S” pay the Town’s General Fund mill rate, plus the Town Fire Fund mill rate, plus the Downtown Special Services District mill rate. Tax bills “District E” pay the Town’s General Fund mill rate to the Town of Manchester, then District E taxpayers pay a bill directly to the Eighth Utilities District for fire and/or sewer services. The Eighth Utilities District has both full rate and half rate mill rates. For more information about the Eighth District, we recommend you contact the Eighth District Tax Collector's Office at 860-643-9648, or visit the Eighth District Tax Collector's website at this link: https://manchestereighthutilities.org/pay-your-taxes/

ONLINE PAYMENT OF TAXES: Manchester taxpayers are more than welcome to pay their tax installments due online. Taxpayers may also look up previously paid tax installments online. At this time, there is no convenience fee charged for motor vehicle tax payments made online. Interest and other fees will apply where applicable. Convenience fees are still applicable for real estate and personal property tax payments.

To look up taxes you previously paid or to pay taxes that are due, please click this link: https://www.mytaxbill.org/inet/bill/home.do?town=manchester Or please call the Town of Manchester Office of Assessment & Collection at 860-647-3018, or e-mail the Office of Assessment & Collection at collector@manchesterct.gov.

The online tax payment system is not immediately linked to our live tax collection database in the Assessment & Collection office. When a payment is made online, the Town will not be able to load that payment into our live system until the following business day. Once we load the online payments into our system, they will be reflected in the online tax database the next business day after we load the payment into our system.

The Town of Manchester is under contract with TaxServ Capital Services for the collection of the Town's suspended delinquent motor vehicle - personal property-water sewer- real estate taxes. If you receive a letter from TaxServ, you must call TaxServ to discuss your account and arrange payment. If you do call the Office of Assessment & Collection, you will likely be directed to TaxServ. TaxServ Capital Services, LLC can be reached at: Telephone: 860-724-9100 Toll Free: 866-497-2427 Fax: 860-727-1080 Website: https://www.taxserv.com/

Property taxes in Connecticut are billed in arrears, meaning the tax bills are sent AFTER the assessment date. The assessment date is always October 1st each year, but tax bills are sent the following June, with the first installment due in July and the second installment due in January. Tax bills are mailed in June and both payment coupons (for the July first installment and the January second installment) are mailed in June. The payment coupons are detachable. THERE IS NO SECOND BILL MAILED FOR THE SECOND INSTALLMENT as both payment coupons are mailed in June. If you wish to receive a tax bill reminder for your tax installments, please send an e-mail to: jrainaldi@manchesterct.gov and request that you would like a tax bill reminder e-mail, and you will be added to the reminder list. A reminder e-mail is sent by mid-July and again by mid-January.

URGENT INFORMATION REGARDING DEFECTIVE CONCRETE FOUNDATIONS. Manchester is one of over forty municipalities in Northeastern Connecticut known to have properties built using defective concrete used in building foundations. We have information on defective concrete foundations on a separate page on our web site at this link: Defective Concrete

ASSESSMENT & COLLECTION DATA FILES. Many customers contact us about obtaining data files from the Office of Assessment & Collection. Popular files include real estate ownership and assessment lists, delinquent tax lists, etc. Though individual assessments and tax bill information can be found on this website, we have many customers who seek files containing all the properties in town, or certain types of properties in town (such as single-family homes or commercial properties). We can provide file date in MS Excel on CD or flash drive. We offer several standard files, and we can also offer custom files. For information about the files we offer, and a pricing schedule, please click on this link: Assessment & Collection Data File Application, Information and Pricing Schedule

FARM BUILDING EXEMPTION APPLICATION: The Town of Manchester has a local ordinance (Code of Ordinances Section 285-5.2) which allows an exemption of up to $100,000 in assessment for qualifying farm buildings. To apply for this exemption, qualifying farms must file an application. The application can be found on in the "Miscellaneous Forms and Documents" on the Assessment & Collection department page. The filing deadline is November 1st annually.

MEMBERS OF ARMED FORCES - One car belonging to or leased by an active-duty serviceperson may be completely tax exempt each tax year. Call (860) 647-3016 for details. For CT residents, the application is available in "Miscellaneous Forms and Documents" and is labelled "One-Vehicle Exemption". For Non-Residents, use the form labelled "Military Non-Resident". See the brochure "Property Tax Relief for Veterans, Seniors and Disabled" on the menu list for more information and filing deadlines. Tax bills are mailed in June each year, and payments are due in July each year. Real estate tax bills, some Personal Property tax bills, and Supplemental Motor Vehicle tax bills will also have a second installment due in January each year. Taxes are generally paid in arrears. For example, payments on the October 1, 2019 Grand List are due in July 2020 and January 2021.

Real estate tax bills due in 2022 will be based on Manchester's October 1, 2021 revaluation.

The mission of the Assessor's Office is to accurately and fairly assess the value of all real estate, personal property and motor vehicles located in the Town of Manchester in accordance with Connecticut state law.

The office also administers various exemption and abatement programs related to property taxes for veterans, low-income seniors and disabled.

Taxpayers owning more than one motor vehicle will notice that all their vehicles will be included on a single tax bill.

Motor Vehicle tax bills mailed in June reflect vehicles registered as of the prior October 1st. Any vehicles registered after October 1st will not appear on the tax bill mailed in June, and will be billed roughly six months later, in December.

Delinquent vehicle taxes requiring immediate DMV clearance for registration may be paid in cash, money order, or with a debit or credit card.

Manchester taxpayers continue to have the ability to pay their Tax Bills and Water & Sewer Payments online at On-Line Bill Pay and Tax Payment Lookup Due date, interest charges, etc., where applicable, are the same for online tax payments as for over-the-counter payments. While the Town has no desire to charge interest on late payments, we must remind the taxpayers that failure to make timely payments will subject taxpayers to an interest charge of 1.5% per month from the July 1st or January 1st due date. The minimum interest charge is $2.00. If you believe you will be paying late, please call the Office of Assessment & Collection at 860-647-3018 for the correct amount due.

Please also note that there is no mailing for the second installment for Real Estate and Personal Property tax bills. Both payment coupons are included with the bill mailed in June. Please save your receipts for income tax purposes.

Out-of-State Vehicles. Are you a Manchester resident? Is your vehicle properly registered in Connecticut, and to your proper address? The Town of Manchester frequently receives complaints about Manchester residents who have their vehicles registered in other states, yet garage and use those vehicles here in Manchester daily. This is a violation of Connecticut law, and Connecticut law allows municipalities to assess and tax vehicles that are either not registered at all or are registered in other states if those vehicles most frequently leave from and return to Connecticut. If you are Manchester resident and your vehicle is registered out-of-state, we urge you to properly register your vehicle in Connecticut. We fully investigate all complaints we receive as it is not fair to our taxpayers who are properly registered here. If you know of someone who is a Manchester resident and has a vehicle they keep here in Manchester, but has that vehicle registered out-of-state, or not registered at all, you can report them anonymously to the town by calling 860-647-3011 or 860-647-3015.

2021 Government Academy PowerPoint